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Request Tracker Tips
Scripts
Optimization
#!/usr/bin/perl
use lib qw(/usr/share/request-tracker3.6/lib); use RT; RT::LoadConfig(); RT::Init(); $RT::Handle->SimpleQuery("delete from sessions where LastUpdated < (now() - interval 24 hour)");
Howto
Changing user pref "Illegal value for EmailAddress"
If you try to change your email and RT returns you an error “Illegal value for EmailAddress
“ means that this email address is already in the database. Workaround:
as root Configuration → Users → Find people whose Email is '<email>' and also checkbox Include disabled users in search. Edit user by this email and remove RT permissions and email. Now you can change your original account.
Installing RT 3.8.1 / Debian
good article on this topic on http://rtvm.tehcorner.com/rt38/