Request Tracker Tips

• Clear Sessions

#!/usr/bin/perl

 use lib qw(/usr/share/request-tracker3.6/lib);                                                                                                                  
 use RT;                                                                                                                                    
 RT::LoadConfig();                                                                                                                          
 RT::Init();                                                                                                                                
 $RT::Handle->SimpleQuery("delete from sessions where LastUpdated < (now() - interval 24 hour)");

If you try to change your email and RT returns you an error “Illegal value for EmailAddress“ means that this email address is already in the database. Workaround:

as root Configuration → Users → Find people whose Email is '<email>' and also checkbox Include disabled users in search. Edit user by this email and remove RT permissions and email. Now you can change your original account.

good article on this topic on http://rtvm.tehcorner.com/rt38/